京东自营客服出尔反尔 退货还要求寄付邮费

售前咨询的时候说有赠品，付完款过了3小时发了个消息跟我说活动日期过了没有赠品了，我没看见APP对话框的消息，也没有短信或者电话联系，东西就稀里糊涂寄过来了[s:ac:汗]
这里有个很迷的伏笔，明明是京东自营旗舰店，商品却是厂家发货走的物流[s:ac:喷]
我这时候跟客服联系才看见他发的消息，沟通完他说可以按现在的赠品发货，我不满意现在的赠品就要求退货，客服说可以
然后我就收到短信要求我自行寄出，客服自己工作失误带来的问题，还提出要求我搭上一笔邮费，各位老哥怎么看狗东这波操作[s:ac:哭笑]
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